If the product is in a defective condition, you will receive a refund. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.
You can cancel orders that haven’t entered the pick up process yet. Conversely, once your order has been picked up, you will receive a confirmation email that includes all relevant information. The Darzee reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions.